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          Privacy Policy

          At TrailOak, we respect your privacy and are committed to protecting your personal information.

          This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website or placing an order.

          Information We Collect

          When you visit our website or make a purchase, we may collect the following information:

          Name
          Email address
          Shipping address
          Billing address
          Phone number
          Order details
          Payment information
          Website usage information
          Device and browser information

          Payment information is processed securely through trusted payment providers. TrailOak does not store your full payment card details.

          How We Use Your Information

          We use your information to:

          Process and fulfill your orders
          Send order confirmations and shipping updates
          Provide customer support
          Handle returns and exchanges
          Improve our website and shopping experience
          Send promotional emails if you choose to subscribe
          Prevent fraud and protect our website

          Email Marketing

          If you subscribe to our newsletter, we may send you emails about new products, special offers, and brand updates.

          You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

          Sharing Your Information

          We do not sell your personal information.

          We may share necessary information with trusted service providers, such as:

          Payment processors
          Shipping carriers
          Order fulfillment partners
          Email service providers
          Website analytics providers

          These partners only receive the information needed to provide their services.

          Cookies

          Our website may use cookies to improve your shopping experience, remember your preferences, analyze website traffic, and support advertising or marketing features.

          You can adjust your cookie settings through your browser at any time.

          Data Security

          We use reasonable security measures to help protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure.

          Your Rights

          Depending on your location, you may have the right to access, update, or request deletion of your personal information.

          To make a privacy request, please contact us at:

          support@trailoak.com

          Changes to This Policy

          We may update this Privacy Policy from time to time. Any changes will be posted on this page.

          By using our website, you agree to the terms of this Privacy Policy.

          What is neoprene?

          Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

          Why does StrideOn use neoprene in its products?

          We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

          Is neoprene waterproof?

          Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

          Is neoprene easy to clean?

          Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

          Does neoprene provide padding or protection for my belongings?

          Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

          How does neoprene feel to the touch / against my skin?

          Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

          Do StrideOn shoes with neoprene or other materials provide arch support?

          Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

          Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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